Shipping Policy

Free In-Store Pick Up
Shop online from the comfort of your home and pick up at our store location at 943 Carling Avenue, Ottawa, Ontario with no additional charge!When your order is processed & confirmed, a store associate will call you to come and pick it up – it’s that easy.  NOTE: Regular processing times still apply.

 

Order Processing Times & Order Tracking

Orders are processed within 48 business hours in the order received. Orders placed Friday afternoon or on weekends and holidays will be processed on the next business day. Please refer to our terms & conditions for more details on processing of your order.

 

Cancellations

Once an order has been shipped, it cannot be cancelled or changed.

If a package is refused at its destination and returned to our store, we will hold it for up to 30 days from the time it has been returned, awaiting further instructions from the client on how to deliver the goods.  The client will be responsible for all shipping and handling charges incurred to arrange the re-delivery of those goods.  If after this 30 day waiting period we have not heard from the purchaser, we will consider the shipment as having been abandoned and return the goods to our stock without any refund.

Occasionally an item sells out and we may need to cancel your order. If for any reason your item is unavailable, we will notify you by email and your credit card will be refunded.  Please refer to our terms & conditions for more details on processing of your order.

Last updated: September 10, 2016